When am I able to reach someone with questions concerning my order?
Our Stationery Consultants are happy to help you with all of your stationery needs, between the hours of 10:00 a.m. to 6:00 p.m. (EST), Monday through Friday. We are also available on Saturdays from 10:00 a.m. to 5:00 p.m. (EST). 
 
Call our toll free number, 1-888-, to speak with someone between the hours of 10:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Or, contact us at: cservice@pypapers.com. We will respond to your e-mail the same business day!  
 
Can I place an order over the phone?
Yes, please feel free to pick up the phone and talk with one of our stationery experts! Call our toll free number, 1-888-, between the hours of 10:00 a.m. to 6:00 p.m. (EST), Monday through Friday.  
 
May I contact you by e-mail?
Yes, we would love to hear from you. Contact us at: cservice@pypapers.com. We will respond to your e-mail the same business day!  
 
Do you have a 'walk-in' store?
Y es!!! Personally Yours is not just a website! Our retail store first opened its doors in 1998 and we haven’t stopped growing since! Currently, we are housed in a 4000 square foot store location which not only includes our incredible selection of invitations, stationery and papers, but also houses our custom design department and printing facility. We are able to meet physically face to face with you, our customers, every day. If you are unable to visit our store, w e believe our site provides a clear representation of each item available however, if you prefer a closer look, samples may be purchased and sent to you. All products are typeset and printed in our facilities unless otherwise noted. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you.  
 
Our Stationery Consultants are available to help answer any questions on product, printing, wording and more. Contact us by calling 1-888 between the hours of 10:00 a.m. to 6:00 p.m., (EST), Monday through Friday or via e-mail at: cservice@pypapers.com 

Do you have a catalog?
We do not have a catalog at this time. We try to update our website to reflect as many of our current offerings as possible. Samples of most of our invitations are offered so that you may get a better idea of the quality, look, and feel.

Can I place my order in any other way other than online? You may fax your order to Personally Yours by simply printing your Invoice page, the last page in Checkout before you submit your order online, and faxing it to 704-341-8325. And if you would like to order by phone, please call one of our customer service representatives at 704-541-7344 or toll free, 877-888

Do you offer a discount for large quantity orders?
Our listed prices are based on small quantity runs and a fast turnaround. As such, we consider large volume discounts but typically these discounts start at quantities over 700. Please contact us regarding a large quantity price quote.

Can I see a proof of my order before printing?
Absolutely! In fact, we require that you approve your proof before we will begin printing your order to avoid costly mistakes later. This proof is a black and white, professionally typeset fax copy and will only show placement, spelling and typestyle selection. It will not show color ink.  
 
All products are typeset and printed at the our facility. Our job is to make sure that your order is created exactly the way you specified. In order to maintain this high standard, our Stationery Consultants quality review every finished order before it is shipped to you.  
 
A professional typesetter from our store will do the final and exact layout of your order. While your preview will be followed as closely as possible sometimes adjustments are necessary. As soon as the proof is available, we will fax the black and white image directly to you. Proofs are usually available one - two business days after your order is processed. Personally Yours does not charge any money for proofs, but we are forced to pass along proof charges imposed by our third party vendors when these are requested. These charges typically range from $0-$20. Personally Yours also charges a $4.00 fee for each additional proof requested after the second proof.
 
Can I see a sample of the stationery prior to ordering?
Yes, a sample of the card/invitation can be purchased for $2.00. (Due to the expense of obtaining and shipping incurred from the manufacturer, we must charge for this.)  
 
How do I purchase a sample?
Samples are available for many cards on our website. If you are interested in ordering a sample, click on the small picture of the card you are interested in seeing. This will take you to a larger picture of the same card. Details of the card are located on the right side of the card. Simply click on the button marked: "Order a sample for $3." and the card will be added to your shopping cart.  The sample charge includes the cost the sample and shipping. You can then either continue shopping, or simply click on the small shopping cart image in the upper right corner of the screen. Samples are not available for all cards. If there is no sample button visible on the card you are interested in, contact Customer Service toll free at 1-888-, to see if a sample can be ordered.

Who does your printing? We do! Using high quality laser and ink jet printers. We‘ve maintained control of our own printing process to provide you with better quality. We also offer the fines quality thermography printing. We also offer printed products from several 3rd party vendors who share our commitment to produce the highest possible print quality.

How quickly can I get something printed?
Personally Yours proofs are guaranteed within 24 business hours of placing your order. After approval, Personally Yours orders are shipped within 2-3 days. 3rd Party Vendor schedules vary.
 
Will sales tax, use tax or duty be added to my purchase?
Sales tax is only applied to orders shipped in the state of North Carolina. 7.5% will be added to these orders.

How long does it take to receive my order?
*Most orders are completed and shipped within three days of receiving your order. Allow a few extra days for special orders/assembly. Your chosen shipping method will determine how long it will take in transit. You will receive an email confirming your order and a second email notifying you that it has been shipped.

Unlike other stationery websites, all of our products are typeset and printed at our facility. This results in a quicker turnaround for our customers and offers us complete control over the printing process.

Our cutoff time each day for new production is 1pm EST. Any order placed after 1pm will begin production on the next business day.

*Includes time for proof production, 24 hours for you to view and approve the proof and time for print production. If you require more than 24 hours to view and approve your proof, your item will be delayed beyond the production time quoted above.